摘要:隨著中國旅游市場的突飛猛進以及奧運世博效應的推動，中國酒店業快速發展。在快速發展的同時競爭也越來越激烈。因此怎樣提升酒店業的核心競爭力成為當下重要的研究課題。人力資源是提升酒店核心競爭力的保證，是酒店競爭制勝的關鍵因素。績效評價作為人力資源管理的核心環節已經成為全面提升酒店競爭力的有效工具之一。設計出適合公司的績效指標是有效運用績效評價的的保證。

　　　首先，本文闡述了績效、績效評價、經濟增加值、關鍵績效指標、平衡計分卡體系的相關理論，為本文的研究提供了參考依據和理論基礎。其次，本文介紹了公司的概況和績效評價的現狀。從指標的戰略、多樣化、權重、整體指標與部門指標方面指出上海馭驛酒店管理有限公司績效評價指標中存在問題，并對其進行分析。然后根據上海馭驛酒店管理有限公司實際情況，基于平衡記分卡體系的科學有效的績效指標體系，從財務維度、客戶維度、內部運營維度、學習和成長維度對酒店的績效指標體系進行再設計。構建科學的績效評價指標體系不僅可以合理地評價酒店現有經營者的績效，而且可以公正地保障投資者的合法權益，從而改善公司的經營管理模式，提高管理水平，增強公司的整體競爭力。

關鍵詞 評價指標；績效評價；平衡記分卡

Abstract:With the rapid development of China's tourism market and the promotion of world expo, the hotel industry of China developed rapidly. The competition become more and more furious at the same time. Nowadays, how to improve the core competitiveness of the grogshop industry is the important research subject. Human resources is the guarantee of enhancing core competitiveness hotel, and is the key factor of winning the competition. as the core part of human resource management, Performance evaluation has become one of the effective tools to promote the competitiveness of the hotel. It is the effective use of performance evaluation to design suitable for the company's performance indicators.

　　　First of all, this paper describes the related theory, such as performance, performance evaluation, economic value added, key performance indicators, the balanced scorecard system and so on. They are provides a reference and theoretical basis for the research of this paper. Secondly, this paper introduces the profile and the current performance evaluation situation of the hotel. And then point out issues of the hotel from strategy, diversification, target indicators, the overall and department index, and carries on the analysis. thirdly, according to the actual circumstance of Shanghai Yu yi hotel management co., LTD., design the performance index from the financial dimension, the customer dimension, internal operational dimension, learning and growth dimension, based on the balanced scorecard system. Build scientific performance evaluation index system can not only be reasonable determination of the performance of the existing operators, but it is fair to protect investors legitimate rights and interests, thereby improving the company's management model to improve the management level, and enhance the competitiveness of the company.

Keywords  Performance index  Performance Evaluation  BSC