摘要：本文以秘書工作中的換位思考為研究線索，以秘書、領導、同事、客戶為研究調查對象，以秘書工作中換位思考的現狀、存在問題為研究內容，以秘書換位思考的基本要求、策略方法為主要研究目的，突出秘書工作中的換位思考的重要性和價值所在，即在營造良好的人際關系、進行有效的溝通、做好情緒的管理和發揮參謀助手方面都有著極其重要的作用。因而，研究秘書工作中的換位思考是很有必要的。然而要真正做到換位思考并非易事,不僅要講究換位思考的基本要求：堅定的理想信念；較高的知識理論水平；強大的情感意志；優良的工作作風，更需要具備有效的策略和方法：善于寬容和理解他人；善于尊重和善待別人；要做到己所不欲、勿施于人；要設身處地的考慮事情。希望可以借此文對秘書工作中的換位思考的調整做出參考。

關鍵詞：秘書工作；換位思考；秘書職責；交流溝通

Abstract:  Based on the work of the secretary for the study of the perspective-taking clues to the secretary, leadership, colleagues, customers as the research object, by the secretary work the perspective-taking situation, problems as the research content, to the secretary of the perspective-taking basic requirements, the strategy as the main research method purpose, outstanding secretary work in the importance of empathy and values, namely on creating a good interpersonal relationship, effective communication, good mood management and play advice assistant has the extremely vital role. Therefore, the research work of the secretary empathy is very necessary. But to really do the perspective-taking is not easy, and not only want to pay attention to the basic requirements of empathy, a firm belief, of the knowledge of the higher theoretical level, strong emotion will, the fine style of work, the more to need to have effective strategies and methods: good tolerance and understanding other people; good at respect and be kind to others; to do the others as you would be done by; always put yourself in the thinking about things. Hope can borrow this to the secretary work in the adjustment of empathy make reference.

Keywords: secretary job; the perspective-taking; secretarial duties; communication