譯文（字數 3499）

探索律師和委托人的互動

定性研究積極的律師的特點

    涉及人身傷害的受害者在補償過程中要比那些沒有涉及人身傷害的受害者更難恢復。在恢復中更糟糕的一個預測是律師參與。正如一些人認為這種消極的律師參與和恢復之間的關系也可能被解釋成律師的態度和客戶溝通,似乎重要調查律師和委托人之間的互動。盡管程序正義和治療法學此前在律師和委托人的互動方面進行相關的討論，但是忽視了從客戶的角度來看,而且只有很少有實證研究。在這份定性研究中,采訪了21個交通事故受害者在他們和律師打交道過程中的經驗。五個律師確認可取的特征:溝通、同理心,果斷、獨立和專業知識。溝通和共鳴與方面已經在文學領域討論過,而果斷,獨立和專業知識已經略微解決。進一步的定性和定量研究對于建立更好的律師特點以及在調查中如何完善人身傷害索賠結算過程都是很有必要的。

關鍵詞  人身傷害受害者  律師的特點  以客戶為中心的律師  程序正義

外文原文（字符數 12221）

Exploring Lawyer–Client Interaction A Qualitative Study of Positive Lawyer Characteristics（excerpts）

Nieke A. Elbers & Kiliaan A. P. C. van Wees & Arno J. Akkermans & Pim Cuijpers & David J. Bruinvels

Abstract Personal injury victims involved in compensation processes have a worse recovery than those not involved in compensation processes. One predictor for worse recovery is lawyer engagement. As some people argue that this negative relation between lawyer engagement and recovery may be explained by lawyers’ attitude and communications to clients, it seems important to investigate lawyer–client interaction. Although procedural justice and therapeutic jurisprudence had previously discussed aspects relevant for

lawyer–client interaction, the client’s perspective has been rather ignored and only few empirical studies have been conducted. In this qualitative study, 21 traffic accident victims were interviewed about their experiences with their lawyer. Five desirable characteristics for lawyers were identified: communication, empathy, decisiveness, independence, and expertise. Communication and empathy corresponded with aspects already discussed in literature, whereas decisiveness, independence and expertise had been addressed only marginally. Further qualitative and quantitative research is necessary to establish preferable lawyer characteristics and to investigate what would improve the well-being of personal injury victims during the claims settlement process.